Frequently Asked Questions
Everything you need to know about your Fragrantika experience.
Are your fragrances 100% authentic?
Yes, we guarantee that all products sold on Fragrantika are 100% original and sourced directly from authorized distributors or the perfume houses themselves.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their scents sooner.
What is your return policy for opened perfumes?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample vials before committing to a full bottle.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How should I store my fragrances to ensure they last?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.